FAQs

Frequently Asked Questions





What Insurance companies are you providers with?

  • Aetna
  • Aetna HMO
  • Care Source - script required
  • Cigna
  • Medical Mutual
  • Molina - script required
  • Medicaid - script required
  • Medicare - Audiology only
  • NGS
  • United Health Care
  • BCMH
  • BEIS


Will my Insurance pay for speech therapy?

Every plan is different, so consult member services on the back of your insurance card.

Insurance policies usually have coverage for speech therapy, but exclusions apply. If you do not ask for the exclusions the representative will not tell you.
Most plans cover speech therapy only when given to restore speech lost due to an accident, injury or stroke, and for congenital anomalies. This means you or your child had to have already had the ability to speak, and then lost it for some covered reason. A congenital anomaly is something your child is born with and impacts their life daily. Examples are Down Syndrome, Cleft Palate or Cerebral Palsy.

Developmental delays are almost always excluded from your plan, but contact your insurance representative to be certain.



What if you are not a provider with my insurance company?

If we are not a provider with your insurance company, we will still submit all claims on your behalf. You will pay us at the time of service and any reimbursement will be sent directly to you from your insurance company, if you are allowed to go out of your network and it is a benefit on your plan.

Many clients spend a lot of time looking for an in-network provider and sit on long waiting lists with our competitors only to find out later that this is not a benefit of their insurance. Most insurance companies cover speech therapy only when restorative in nature and not for developmental delays.



How long will it take to get in for the speech evaluation?

We are usually scheduling 2-4 week out.



Will my child be on a waiting list?

CSHC schedules standing appointments for speech therapy. Your therapy will be scheduled for the same time and same day each week.

We have immediate daytime openings for speech therapy. If you are only available after school and evening hours, your wait will vary depending on your flexibility. Families available 4 pm or later any day will wait approx 2 to 4 months. However it can be sooner.



What happens during the evaluation?

The evaluation usually takes 1-2 hours. Standardized tests and procedures utilized during testing are determined by your child’s age and ability level. A parent may be present in the room during the evaluation; however, if multiple persons/siblings are accompanying the child to the evaluation, it may be necessary to observe through a 2-way mirror.

The Speech/Language Pathologist assesses the following areas, as needed:
  • Pertinent history prior to the evaluation based on questionnaire and interview
  • Receptive Language what your child understands
  • Expressive Language what your child says
  • Social Skills how your child plays and interacts with others
  • Articulation how our child says speech sounds
  • Oral Motor Skills how your child’s jaw, lips, tongue and teeth work in coordinated movements for speech
  • Voice pitch and volume
  • Fluency rate and flow of speech
  • Hearing Screening attempted for all children 3+ years


Where can I donate used hearing aids?

Columbus Speech & Hearing Center accepts the donation of used hearing aids. The donated aids may be reconditioned and provided to hearing impaired adults who have limited financial resources and are living in Central Ohio. The individuals who typically benefit from this program are older adults in our community.

We will provide a letter acknowledging your gift to the Center and your gift may be tax deductible.

The aids may be dropped off in the Audiology & Hearing Aid Services department located on the 2nd floor. If you have any additional questions about donating hearing aids, please contact Karen Mitchell at 614-261-5457 or kmitchell@columbusspeech.org.

What holidays does the Center observe?

The Center will be closed in observance of the following holidays:
  • New Year''''''''s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day (Thursday and the following Friday)
  • Christmas Day thru New Year''''''''s Day