| Location: | Columbus, Ohio |
|---|---|
| Salary: | $17-$26 per hour, based on experience |
| Time: | Full-Time (Monday-Friday, 40 hours/week) |
Join a Mission That Matters
For over 100 years, Columbus Speech & Hearing has been a cornerstone of the Central Ohio community, providing life-changing speech-language pathology and audiology services. We are seeking a Client Services Scheduling Specialist who thrives in a fast-paced setting and is passionate about creating a seamless, supportive experience for every client we serve.
What This Role Looks Like
This position is a perfect fit for someone who is highly organized, detail-oriented, and energized by a day filled with multitasking, problem-solving, and client interaction. You’ll be part of the front office team, managing appointment scheduling, verifying insurance, communicating with families and providers, and helping keep our clinic running smoothly.
Key Responsibilities
- Schedule and coordinate appointments across Speech & Audiology services
- Communicate with clients, caregivers, and clinicians—both in person and by phone
- Verify insurance and obtain authorizations as needed
- Collect payments and manage outstanding balances
- Maintain accurate client records in the EMR
- Support attendance tracking, waitlist scheduling, and provider productivity
- Assist with other administrative tasks as needed
This Role Is a Great Fit If You…
- Thrive in a fast-paced, client-facing environment
- Love staying organized and juggling multiple priorities
- Communicate clearly and compassionately
- Are comfortable navigating multiple systems and screens at once
- Want to be part of a mission-driven team making real impact every day
This Role Might Not Be for You If…
- You prefer slower-paced, repetitive tasks
- You’re uncomfortable with frequent client interaction or multitasking
- You struggle to switch gears quickly throughout the day
What You Bring
- 2–3 years of healthcare scheduling experience
- Familiarity with commercial insurance, Medicaid, and managed care
- Proficiency in Microsoft Excel and data entry
- Comfort with EMR systems and multitasking between tech platforms
- A calm and professional demeanor—even when it’s busy
- HIPAA and confidentiality compliance
Why Join Columbus Speech & Hearing?
Join a respected nonprofit with over 100 years of impact in the Columbus community. We offer:
- Weekday schedule with early Fridays (office closes at 2:30 p.m. on Fridays)
- Competitive pay ($17–$26/hour)
- Generous PTO and full benefits, including 401(k) match
- PSLF (Public Service Loan Forgiveness) eligibility
- A collaborative, mission-driven team improving lives every day
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear. Must be able to lift and carry up to 35 lbs on occasion.
Ready to Apply?
Email your resume and cover letter to Amber Farroux: afarroux@ColumbusSpeech.org.
We can’t wait to learn how you’ll make an impact at CSH.
The information in this posting is a summary designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.