| Location: | Columbus, OH |
|---|---|
| Salary: | $17-$26 per hour, based on experience |
| Time: | Full-Time | Monday-Friday (40 hours/week) |
Join Our Legacy of Impact
Columbus Speech & Hearing has proudly served Central Ohio for over 100 years. We are a mission-driven nonprofit dedicated to improving communication through Speech-Language Pathology and Audiology services. We’re seeking a Client Services Scheduling Specialist who thrives in a fast-paced, mission-driven healthcare environment and loves helping people. You’ll be the first point of contact for patients and families, ensuring smooth scheduling, accurate billing, and a welcoming experience for every client.
What You’ll Do
The Client Services Scheduling Specialist manages appointment scheduling, insurance verification, payments, and front-desk support for the Speech and Audiology departments. You’ll help keep provider schedules productive while ensuring every patient and family has a seamless, positive experience.
Key Responsibilities
Scheduling & Client Coordination
- Schedule and coordinate appointments for speech and audiology services
- Serve as a primary point of contact for patients, families, and clinicians to coordinate care and answer questions
Insurance & Billing Support
- Verify insurance coverage and collect co-pays and outstanding balances
- Obtain necessary authorizations, pre-authorizations, and re-authorizations
Administrative Support
- Manage electronic medical records and ensure accurate documentation
- Assist with provider schedule optimization and attendance monitoring
- Cross-train across Speech and Audiology front office functions as needed
Minimum Qualifications & Experience
- High school diploma or equivalent
- 1–2 years of healthcare office or medical scheduling experience
- Experience with EMR and scheduling systems
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
- Ability to maintain confidentiality in compliance with HIPAA regulations
- Excellent customer service and communication skills
- Strong attention to detail and ability to multitask in a fast-paced environment
Preferred Qualifications
- Bilingual in English/Spanish or another commonly spoken language
- Experience in speech-language pathology or audiology offices
- Familiarity with Medicaid or managed care insurance
- Experience in a nonprofit or mission-driven healthcare setting
- Experience coordinating schedules across multiple providers and locations
This Role Is a Great Fit If You…
- Thrive in a fast-paced, client-facing environment
- Love staying organized and juggling multiple priorities
- Communicate clearly and compassionately
- Are comfortable navigating multiple systems and screens at once
- Want to be part of a mission-driven team making real impact every day
This Role Might Not Be for You If…
- You prefer slower-paced, repetitive tasks
- You’re uncomfortable with frequent client interaction or multitasking
- You struggle to switch gears quickly throughout the day
Why Join Columbus Speech & Hearing?
Join a respected nonprofit with over 100 years of impact in the Columbus community.
We offer:
- Weekday schedule with early Fridays (office closes at 2:30 p.m.)
- Competitive pay ($17–$26/hour)
- Generous PTO and full benefits, including 401(k) match
- PSLF (Public Service Loan Forgiveness) eligibility
- A collaborative, mission-driven team improving lives every day
Physical Requirements
- Occasional standing, walking, sitting, reaching, talking, and hearing
- Ability to lift and carry up to 35 lbs occasionally
Apply Now!
Ready to make a difference in the lives of patients and families? Send your resume and cover letter to afarroux@ColumbusSpeech.org. We can’t wait to meet you!
The information in this posting is a summary designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.